Privacy Policy & Cookies


Studley hotel understands the importance of your privacy and respect that you want to safeguard the use to which your personal information is put. Consequently, we make it a high priority to ensure that your personal information remains secure and confidential and is used only for the intended purpose.
In this privacy policy we explain how we collect data about you and the nature of that data, how we use that data, who that data may be sent to and how you can amend data you have submitted to us.

Our privacy policy applies to our company websites
(www.studleyhotel.co.uk ; www.orchidrestaurant.co.uk) and to personal information supplied in person, over the telephone, by e-mail or letter.

This policy is effective from 25th May, 2018 and may be updated at any time.

What we collect

We may collect, store and use the following kinds of personal information for the purpose of your reservation or purchase of a product from us
  • Your first and last name, telephone number, fax number, postal address, postcode and e-mail address
  • if you make a reservation or purchase any items using a credit or debit card then we need the card number, cardholder name, expiry date and CVV number;
  • Preferences and interests relevant to the customer reservations. We require this information to understand your needs and provide you with a better service


Internal record keeping



Studley Hotel may disclose your personal information:

(a) to the extent that it is required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend its legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to any person whom Studley Hotel and the Orchid Restaurant reasonably believes may apply to a court or other competent authority for disclosure of that personal information where, in its reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, will not provide your information to third parties.

Security



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, strict electronic and managerial procedures to safeguard and secure the information we collect.

Website Cookies



We do not use cookies on our website

Contact and Data controller.



If you have any questions about this privacy policy or our treatment of your personal information or if you wish to notify us of updates or corrected personal information or wish to contact the Data controller then please e-mail info@studleyhotel.co.uk